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Support Tips:

1. Before contacting the support team, make sure you search the College Prep Genius Knowledge Base. So many of your questions can be answered here.

2. Submit a formal support ticket. We know your first inclination will be to call, but our support team does not answer the phone. We operate solely via email. To make sure your ticket is addressed, you must submit a support ticket properly.

3. Be nice. We are here to help. There is never a reason to be abrasive or unprofessional when contacting the support team.

4. Support Hours: Mon-Fri, 9am to 5pm CST, Closed Saturday and Sunday

Login and Password

How do I reset my password?

If you’re unable to login with your password, you can request a new password by clicking on My Account in...
Problems resetting my password

I am trying to reset my password, but I am being asked for my previous password. I do not know...
I requested a password reset but never received the email

Please check your spam folder and make sure the email is not there. If you can’t find it, submit a...
I’m trying to sign into my account and I received an error that my account exists

This means your email is already in our system. Try to sign in using your password. If you do not...

Login and Password

How do I reset my password?

Problems resetting my password

I requested a password reset but never received the email

I’m trying to sign into my account and I received an error that my account exists